Hisenior Policy

Privacy Policy

We are glad that you have chosen to shop at www.hisenior-iem.com . We have always been committed to protecting your privacy online. This page explains how we collect, use and protect the information that you provide to us.

  1. What Information Do We Collect?

We accept and store the information that you submit on www.hisenior-iem.com or by other means like place order, enter giveaway, request publication, or contact us. This information may include name, address, phone numbers, email address etc.

  1. How We Use Collected Information?

We use collected information for the purpose of administering our business activities such as completing and tracking orders, customer service, communicating with customers, administering giveaways and sending promotional messages.

We do not intentionally share your information with third parties except as required by business operations like DHL/FEDEX/EMS shipping partners.

  1. How We Protect Your Information

The visit to your information is seriously limited, only authorized personnel who are responsible for orders treating or customer connecting can get the access to visit. You may choose to stop receiving promotional communications at any time. If you have subscribed to any of our email newsletters, you may unsubscribe anytime.


Returns & Exchanges

  1. What if there is a problem with my order?

If there's a problem with your order, the first thing to do is contact with HiseniorAudio customer service center first(Email: custom@hisenior-iem.com/ Tel: 86-028-84396102 ). We'll do whatever it takes to fix the problem and make you happy.

  1. What if I receive a defective product?

If you believe you've received a defective product, contact our support team by (Email: custom@hisenior-iem.com/ Tel: 86-028-84396102 ) first. Or you can directly message us online by Messenger, we'll respond quickly with assistance. If we confirmed that the unit failed under warranty within 30 days of purchase, we will cover shipping costs and replace the unit for you.

  1. How to Make a Return:

We're sorry your purchase didn't work out for you. To make a return, please first contact with Hisenior customer support and please follow the below checklist:

  • Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.
  • If your package was originally shipped double-boxed, please return the unit(s) double-boxed as well.
  • The product should be packed in the original product box.
  • When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.
  • Please use a shipping method that is trackable, such as EMS, FedEx or DHLetc. We recommend EMS service by local POST.
  • We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged in shipping, and if that happens, we want you to be covered.
  • Please address the package to:




  1. Non-returnable Item- Custom In Ear Monitor

As the Custom in ear monitor is special item which is handcrafted according to your ear shapes, your selected shell faceplate and can’t re-sale, therefore, the return or exchange policy is not supported for custom in ear monitor.

All Hisenior In-ear monitors are under 2-years official factory warranty, and 30-days free refit service for custom in ear monitors, any defect or problems happens to our IEMs related will get solved properly.


Shipping & Delivery

Hisenior provide the FREE SHIPPING with no minimum purchase, on every IEMs and accessories related we sell.

  • Standard worldwide Free shipping by E-packet

Shipping time: 20-45days

  • DHL/FEDEX/EMS free shipping for MEGA/Fe series In ear monitors

Shipping time: DHL- 5-7days


             EMS- 10-12days

  to find out what FREE SHIPPING express supported for your order or interested products, please check out the shipping details at the bottom of the item description.


Still have questions?

Please contact with us by Email: custom@hisenior-iem.com /Call us: +86-028-84396102 to learn more about our policies and services.


You can also directly contact with us by:

-Facebook: https://www.facebook.com/HiseniorAudio

-Instagram: https://www.instagram.com/hisenior

-Twitter: https://twitter.com/hisenioraudio



Why us

7years+ professional IEM experiences

Knowles,Sonion Premium Drivers

3D Ear Impression,CNC,ABV,Switch technologies

100% custom designs(shell,faceplate,logos...)

1to1 customer support(sound,custom IEM designs)

1year warranty, 30Days perfict-fit(CIEM)

Dozens new abalone,wood,carbon fiber,sparkle,cellular... designs

Design a custom in ear monitor (CIEM or UIEM) 




Model: click here

Shell/Faceplate: below

Artworks: logo,photo

Talk with Hisenior team for support

Facebook: click here

Instagram: click here

Twitter: click here

Download the custom order sheet click here and submit the details (order number,shell and faceplate,ear impressions, artworks, logo etc)



3D ear impression (send us 3D.stl file)

physical ear impression (ship to Hisenior lab)

we will begin to process your order from your confirmed details.Usually it takes 2-4weeks(CIEM)/ 7-10 working days (UIEM) We will shoot some photos of your Hisenior custom IEM before shipping out. And then, wait for it's arrival.








Q: My interested shell, faceplate not listed above, what should I do?

R: Please message or email Hisenior customer support and share with us the photos of the design, our engineers will help to confirm.

Q: I have special sound favor (bass+, forwarder vocal, better treble etc...),  does Hisenior support extra sound tuning for me?

R: Yes, Hisenior custom support 1to1 sound exclusive tuning, please contact our customer support for helps.

Q: May I try Hisenior IEMs before I buy?

R: Please click here to find our authorized dealer/representative and contact with them for audition support.