FAQ-Hisenior Audio

WHAT IS THE CURRENT BUILD TIME FOR A SET OF HISENIOR IEMs?

The current standard build time for a set of Hisenior CIEMs is approximately 20-30 business days (4-6 weeks) from receipt of impressions at our lab, for a set of Hisenior UIEMs is approximately processed within 2days if IEM in stock, however a necessary (2-3weeks) may required if IEM out of stock or you need to customize a unviersal In-ear monitor. 

WHAT DESIGNS ARE AVAILABLE FOR HISENIOR CIEMs?

All the shells and faceplates listed in the CIEMs description. If the shell and faceplate you interested not be listed in the description, please message us by Facebook/Twitter-JP/Instagram or contact our support CUSTOM@HISENIOR-IEM.COM and send us your shell or faceplate photo, then our lab will confirm if we can make your design.

WHAT TYPES MATERIALS AND DRIVERS USED IN HISENIOR CIEMs/UIEMs?

-Shell: Allergy free EGGER RESIN/ -Faceplate: EGGER RESIN. Carbon Fiber. Wood etc

- Drivers: Original Masterfully Tuned Knowles or Sonion Balanced Armature Drivers

CAN YOU MAKE MY UNIVERSAL INTO A CUSTOM OR MY CUSTOM INTO A UNIVERSAL?

 Yes, the reshell service for Hisenior IEMs are supported, please contact with Our custom service and confirm the cost, design details etc first before the reshell. However, the reshell for the IEMs not from Hisenior is not supported.

WHAT ABOUT CUSTOMS DUTIES, VAT, AND TAX?

The prices of our products are exclusive of any duties, VAT, or tax. The receiver is expected to cover these charges in the event they are assessed. If need our help or suggest, please contact with our Customer service by mail or messenger.

WHAT SHIPPING CARRIERS DO YOU USE FOR IEMs SHIPPING?

We provide free shipping worldwide and ship our IEMs via CHINA POST REGISTERED AIRMAIL/ EUB / FEDEX/ EMS/ DHL, which is flexible according to different Hisenior in-ear monitors and different countries. 

HOW DO I ORDER BOTH AN ACCESSORY AND A IEM/CIEM?

Add IEMs and accessories to your cart and check out together at your own convenience.

WHAT ARE EAR MOLD IMPRESSIONS?

Ear mold impressions are the interior and exterior of your ear! They are an essential part of the CIEM build process and they can be obtained by visiting your local audiologist. Check out how to make a qualified ear impression for CIEM, please visit here

WHERE DO I SEND MY IMPRESSIONS?

Ear Impression should be mailed to Hisenior lab: NO.6 SHUANGJING ROAD, CHENGHUA DISTRICT, CHENGDU, SICHUAN, CHINA 610083. Please contact with Hisenior support by mail CUSTOM@HISENIOR-IEM.COM first before you arrange the shipping.

CAN I SEND MY CURRENT CIEMs IN AS OPPOSED TO EAR MOLD IMPRESSIONS?

NO! Because it will influence the fitting accuracy, please make new ear impression.

I HAVE BEEN NOTIFIED MY IMPRESSIONS HAVE BEEN RECEIVED AT THE HISENIOR LAB AND HAVE CONFIRMED MY ORDER WITH CUSTOMER SERVICE, WHEN WILL I GET CONTACT AGAIN?

We will contact with you again by mail and send you the photos of your finsihed CIEM for approval. 

WHAT IS THE REFIT POLICY FOR CIEMs?

If you are experiencing discomfort issues and report them within thirty (30) days of receipt of the finished CIEM, we will refit the CIEM for free. The shipping charges from your address to Hisenior lab should be prepaid by yourself, our Hisenior arrange shipping and will pay for the freight from lab to your address after the refit be finished.

MY CIEMS NEED TO BE ADJUSTED, BUT INSTEAD OF PURSUING A REFIT WOULD IT BE POSSIBLE TO EXCHANGE THEM FOR AN EQUIVALENT UNIVERSAL IEM?

100% NOT because CIEMs are special custom made-to-order product, Refunds, exchanges or returns are not accepted. Please carefully think it before you start to custom the CIEM from Hisenior.

WHAT KIND OF WARRANTY DOES THE HISENIOR OFFER?

All Hisenior CIEMs carry a two-year limited warranty  and 1-year-limited warranty for UIEMs that protects the user against any defects in build quality and craftsmanship.

WHAT TYPES SOCKETS USED FOR HISENIOR IEMs?

MMCX/ Basic 0.78mm 2Pins / Recessed 0.78mm 2Pins

WHAT TYPES CABLES USED FOR HISENIOR IEMs?

8core silver-plated OCC cable/ Silver&copper alloy balanced cable/7N-occ cable/pure silver cable etc, click HERE to know more about Hisenior handcraft cables.

I HAVE A QUESTION THAT HAS NOT BEEN ANSWERED HERE, HOW DO I GET CONTACT WITH SOMEBODY?

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